[Abstract]: The IT service management model represents a paradigm shift for IT organisations as it deemphasizes the management of IT assets and focuses on the provision of quality end-to-end IT services. This paper presents part of an in-depth study that examines the experience of a government...

There is a definite focus in Information Systems (IS) research that is based around the identification of variables that measure the factors that influence IS success in small business. Identification of measures is of importance to the individuals running those businesses as well as researchers...

Despite the substantial contribution to the software industry by small and medium enterprises purchasing software package upgrades, to date there has been minimal research on the topic. Most businesses rely on packaged software for administrative and many core business functions. The...

Debate has persisted over the raison d'etre of the Information Systems (IS) discipline. There are manyfacets to this complex issue, including two closely linked ones, namely rigour versus relevance, and therelationship between academics and professionals. While there has been much introspection...

This paper explores the phenomenon of Evidence-Based Practise (EBP), especially regarding itspotential for the Information Systems (IS) discipline.It reviews the implementation of EBP within theestablished contexts of the health and medicaldisciplines, as well as some early stage disciplinessuch...

[Abstract]: This chapter examines the potential for Agile methods to provide mechanisms to deal with the software development environment that has evolved in response to the inadequacies of traditional, heavyweight development approaches. A framework is proposed which identifies three major...

Companies making large investments in information systems anticipate positive impacts on their organisation. Measuring information systems effectiveness or success has been an important criterion for practitioners and researchers in justifying the associated investment, both pre- and...

Service management standards such as the IT infrastructure library (ITIL), and now ISO/IEC 20000, provide guidance and tools for effective management and control of IT service delivery. These standards are of increasing importance to organisations around the globe so education about these...

With increasingly powerful information and communications technologies, alternatives to traditional payments processes are emerging which promise not only convenience but improved value at lower cost. New payment methods enable merchants and businesses to realise the potential economic gains...

[Abstract]: With increasing interest by the software development community in software process improvement (SPI), it is vital that SPI programs are evaluated and the reports of lessons learned disseminated. This paper presents an evaluation of a program in which low-rigour, one-day SPI...