Ram, Jiwat; Wu, Ming-Lu - In: Asia Pacific Journal of Marketing and Logistics 28 (2016) 4, pp. 616-633
Purpose The purpose of this paper is to investigate the possible mediating role of switching cost (SC) in influencing customer loyalty (CL). Design/methodology/approach The authors derive a model containing the relationships between customer satisfaction (CS), brand image (BI), and CL through...