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Examining Gender Differences in Field Sales Organizations

Moncrief, William C.; Babakus, Emin; Cravens, David W.; … - In: Journal of Business Research 49 (2000) 3, pp. 245-257

Persistent link: https://www.econbiz.de/10005465789

Does customer sex influence the relationship between perceived quality and share of wallet?

Babakus, Emin; Yavas, Ugur - In: Journal of Business Research 61 (2008) 9, pp. 974-981

This study examines the within and between sex differences on the relative importances of merchandise quality and interaction quality as drivers of behavioral loyalty (share of wallet). A sample of customers of a national retail chain serves as the study setting. The results indicate that for...

Persistent link: https://www.econbiz.de/10005465868

Does gender moderate the effects of role stress in frontline service jobs?

Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin; Avci, Turgay - In: Journal of Business Research 59 (2006) 10-11, pp. 1087-1093

Persistent link: https://www.econbiz.de/10005466053

An empirical assessment of the SERVQUAL scale

Babakus, Emin; Boller, Gregory W. - In: Journal of Business Research 24 (1992) 3, pp. 253-268

Persistent link: https://www.econbiz.de/10005473756

Family purchasing roles in Saudi Arabia: Perspectives from Saudi wives

Yavas, Ugur; Babakus, Emin; Delener, Nejdet - In: Journal of Business Research 31 (1994) 1, pp. 75-86

Persistent link: https://www.econbiz.de/10005474036

Do customer orientation and job resourcefulness moderate the impact of interrole conflicts on frontline employees' performance?

Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Tourism and hospitality research : the surrey quarterly … 11 (2011) 2, pp. 148-159

Persistent link: https://www.econbiz.de/10009237610

Do customer orientation and job resourcefulness moderate the impact of interrole conflicts on frontline employees' performance?

Yavas, Ugur; Karatepe, Osman M; Babakus, Emin - In: Tourism and hospitality research : the surrey quarterly … 11 (2011) 2, pp. 148-160

Persistent link: https://www.econbiz.de/10009167193