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Affectivity and organizational politics as antecedents of burnout among frontline hotel employees
Karatepe, Osman M.; Babakus, Emin; Yavas, Ugur - In: International journal of hospitality management 31 (2012) 1, pp. 66-75
Persistent link: https://www.econbiz.de/10009406151
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Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?
Yavas, Ugur; Babakus, Emin; Karatepe, Osman M. - In: The international journal of bank marketing : IJBM 31 (2013) 1, pp. 56-70
Persistent link: https://www.econbiz.de/10009722342
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Relative efficacy of organizational support and personality traits in predicting service recovery and job performances : a study of frontline employees in Turkey
Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Tourism review : the official journal of the AIEST 65 (2010) 3, pp. 70-83
Persistent link: https://www.econbiz.de/10009237104
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Do customer orientation and job resourcefulness moderate the impact of interrole conflicts on frontline employees' performance?
Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Tourism and hospitality research : the surrey quarterly … 11 (2011) 2, pp. 148-159
Persistent link: https://www.econbiz.de/10009237610