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Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.; Sprott, David E.; Brady, Michael K. - In: Journal of service research 24 (2021) 1, pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
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Handbook of research on customer engagement
Hollebeek, Linda D. (ed.); Sprott, David E. (ed.) - 2019
Persistent link: https://www.econbiz.de/10012104343
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Social influence and stakeholder engagement behavior conformity, compliance, and reactance
Hollebeek, Linda D.; Sprott, David E.; Valdimar Sigurdsson - In: Psychology & marketing 39 (2022) 1, pp. 90-100
Persistent link: https://www.econbiz.de/10012796076
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Handbook of research on customer engagement
Hollebeek, Linda D. (ed.); Sprott, David E. (ed.) - 2019
Contents: Introduction to the handbook of research on customer engagement -- 1: Linda D. Hollebeek and David E. Sprott -- Part I: Customer engagement and marketing practice -- Introduction: Customer engagement and marketing practice / V. Kumar -- 1 engagement-to-value (e2v): An empirical case...
Persistent link: https://www.econbiz.de/10012294431
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Introduction to the Handbook of research on customer engagement
Hollebeek, Linda D.; Sprott, David E. - In: Handbook of research on customer engagement, (pp. 1-3). 2019
Persistent link: https://www.econbiz.de/10013163338
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Beyond the Big Five : the effect of machiavellian, narcissistic, and psychopathic personality traits on stakeholder engagement
Hollebeek, Linda D.; Sprott, David E.; Urbonavicius, Sigitas - In: Psychology & marketing 39 (2022) 6, pp. 1230-1243
Persistent link: https://www.econbiz.de/10013280085
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Consumer engagement, stress, and conservation of resources theory : a review, conceptual development, and future research agenda
Hollebeek, Linda D.; Hammedi, Wafa; Sprott, David E. - In: Psychology & marketing 40 (2023) 5, pp. 926-937
Persistent link: https://www.econbiz.de/10014290870
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Hallmarks and potential pitfalls of customer- and consumer engagement scales : a systematic review
Hollebeek, Linda D.; Sarstedt, Marko; Menidjel, Choukri; … - In: Psychology & marketing 40 (2023) 6, pp. 1074-1088
Persistent link: https://www.econbiz.de/10014291736
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The policy, consumer, and ethical dimensions of covert marketing : an introduction to the special section
Sprott, David E. - In: Journal of public policy & marketing : JPP & M ; an … 27 (2008) 1, pp. 4-6
Persistent link: https://www.econbiz.de/10003717265
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A longitudinal analysis of income-based tax regressivity of state-sponsored lotteries
Miyazaki, Anthony D. - In: Journal of public policy & marketing : JPP & M ; an … 17 (1998) 2, pp. 161-172
Persistent link: https://www.econbiz.de/10001255244