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Die Rolle des Informationsmanagements beim Aufbau strategischer Erfolgspositionen : eine Untersuchung in Dienstleistungsunternehmen
Pradervand, Marc-André - 1995
Persistent link: https://www.econbiz.de/10000554342
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Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C. - In: European journal of marketing : EJM 47 (2013) 3/4, pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
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Services and employment : explaining the US-European gap
Gregory, Mary (ed.); Salverda, Wiemer (contributor);  … - 2007
Persistent link: https://www.econbiz.de/10003398375
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Re-organising service work : call centres in Germany and Britain
Holtgrewe, Ursula (ed.); Kerst, Christian (contributor);  … - 2002
Persistent link: https://www.econbiz.de/10001691754
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The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus; Holmqvist, Jonas - In: Journal of business research : JBR 72 (2017), pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
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Szenarien des Convenience-Marktes : wettbewerbsstrategische Positionierung logistischer Mittler am Beispiel von Tank-Shops
Kohleisen, Kerstin - 2001 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001566999
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Service work : critical perspectives
Korczynski, Marek (ed.) - 2009 - 1. publ.
Persistent link: https://www.econbiz.de/10003683006
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The "lagged" internationalization of Japanese professional business service firms : experiences from the UK and Singapore
Ström, Patrik - 2004
Persistent link: https://www.econbiz.de/10002574252
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Designing for service : key issues and new directions
Sangiorgi, Daniela (ed.); Prendiville, Alison (ed.) - 2017
Persistent link: https://www.econbiz.de/10013548553