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~isPartOf:"Journal of retailing and consumer services"
~subject:"Service quality"
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Service quality
Consumer behaviour
1,929
Konsumentenverhalten
1,929
Einzelhandel
466
Retail trade
466
Beziehungsmarketing
459
Relationship marketing
459
Online retailing
335
Online-Handel
335
Customer satisfaction
319
Kundenzufriedenheit
319
Brand management
251
Markenführung
251
Dienstleistungsqualität
230
Brand image
223
Markenimage
223
Social Web
170
Social web
170
E-commerce
157
Electronic Commerce
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Brand
150
Markenartikel
147
Internet marketing
146
Online-Marketing
146
Emotion
125
Confidence
105
Vertrauen
105
Viral marketing
102
Virales Marketing
102
Food retailing
101
Lebensmitteleinzelhandel
101
Innovation adoption
78
Luxury goods
78
Luxusgüter
78
Distribution channel
77
Innovationsakzeptanz
77
Vertriebsweg
77
USA
71
United States
71
Advertising effects
67
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Prentice, Catherine
9
Quach, Sara
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Park, Jungkun
3
Paul, Justin
3
Söderlund, Magnus
3
Babin, Barry J.
2
Bilgihan, Anil
2
Borges, Adilson
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fernandes, Teresa
2
Francioni, Barbara
2
Gohary, Ali
2
Gong, Taeshik
2
Hamzelu, Bahman
2
Islam, Jamid Ul
2
Iyer, Pramod
2
Japutra, Arnold
2
Karande, Kiran
2
Ladhari, Riadh
2
Laroche, Michel
2
Le, Hoang T. P. M.
2
Loureiro, Sandra Maria Correia
2
Lunardo, Renaud
2
Molinillo, Sebastian
2
Mortimer, Gary
2
Oikarinen, Eeva-Liisa
2
Pacheco, Natália Araújo
2
Poncin, Ingrid
2
Prybutok, Victor R.
2
Rosenbaum, Mark S.
2
Seger-Guttmann, Tali
2
Thaichon, Paramaporn
2
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Journal of retailing and consumer services
International journal of hospitality management
193
Journal of business research : JBR
111
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
62
Cogent business & management
48
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
24
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of service research
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of strategic marketing
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
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ECONIS (ZBW)
230
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1
The impact of perceived similarity to other customers on shopping mall satisfaction
Kwon, Hyorkjin
;
Ha, Sejin
;
Im, Hyunjoo
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 310-316
Persistent link: https://www.econbiz.de/10011434194
Saved in:
2
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
3
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
4
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
Saved in:
5
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
6
The restorative potential of shopping malls
Rosenbaum, Mark S.
;
Otalora, Mauricio Losada
;
Ramírez, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 157-165
Persistent link: https://www.econbiz.de/10011528600
Saved in:
7
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
Saved in:
8
Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan
;
Perényi, Áron
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
Saved in:
9
An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context
El-Adly, Mohammed Ismail
;
Eid, Riyad
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 217-227
Persistent link: https://www.econbiz.de/10011528677
Saved in:
10
Identifying opportunities for improvement in online shopping sites
Tontini, Gerson
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 228-238
Persistent link: https://www.econbiz.de/10011528681
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