Narrow search
Showing 1 - 10 of 47
Cover Image
Service management : operations, strategy, and information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2004 - 4. ed., internat. ed.
Persistent link: https://www.econbiz.de/10001775518
Cover Image
Service management : operations, strategy, information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J.; Bordoloi, … - 2014 - 8. ed., internat. ed.
Persistent link: https://www.econbiz.de/10013547446
Cover Image
Service management for competitive advantage
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 1994
Persistent link: https://www.econbiz.de/10013469173
Cover Image
Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A.; Bitner, Mary Jo - 2003 - 3. ed
Persistent link: https://www.econbiz.de/10001678929
Cover Image
Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D. - 2006 - 4. ed.
Persistent link: https://www.econbiz.de/10002479809
Cover Image
Introduction to governmental and not-for-profit accounting
Ives, Martin; Johnson, Laurence; Razek, Joseph R.; … - 2009 - 6. ed., Pearson international ed.
Persistent link: https://www.econbiz.de/10003585571
Cover Image
Service management : operations, strategy, information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2011 - Seventh Edition, International Edition
Persistent link: https://www.econbiz.de/10013469176
Cover Image
Service management and marketing : managing the service profit logic
Grönroos, Christian - 2015 - Fourth edition
Persistent link: https://www.econbiz.de/10013546911
Cover Image
Strategic management of professional service firms : theory and practice
Kaiser, Stephan; Ringlstetter, Max J. - 2011 - 1., st Ed.
Persistent link: https://www.econbiz.de/10008657461
Cover Image
Service management and marketing : customer management in service competition
Grönroos, Christian - 2006 - 3. ed.
Persistent link: https://www.econbiz.de/10003365020