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Call centres and the quality of work life: towards a research agenda
Hannif, Zeenobiyah; Burgess, John; Connell, Julia - In: The journal of industrial relations : the journal of … 50 (2008) 2, pp. 271-284
Persistent link: https://www.econbiz.de/10003762506
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Learning as grounding and flying : knowledge, skill and transformation in changing work contexts
Fenwick, Tara - In: The journal of industrial relations : the journal of … 48 (2006) 5, pp. 691-706
Persistent link: https://www.econbiz.de/10003409042
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The labour process and union commitment within a banking services call centre
Rose, Ed - In: The journal of industrial relations : the journal of … 44 (2002) 1, pp. 49-61
Persistent link: https://www.econbiz.de/10001681557
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Articulation work skills and the recognition of call centre competences in Australia
Hampson, Ian; Junor, Anne; Barnes, Alison - In: The journal of industrial relations : the journal of … 51 (2009) 1, pp. 45-58
Persistent link: https://www.econbiz.de/10009517506
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Introduction: call centres, the networked economy and the value chain
Rainnie, Al; Barrett, Rowena; Burgess, John; Connell, Julia - In: The journal of industrial relations : the journal of … 50 (2008) 2, pp. 195-208
Persistent link: https://www.econbiz.de/10003762468
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Explaining employees' experience of work in outsourced call centres : the influence of clients, owners and temporary work agencies
Kinnie, Nicholas; Purcell, John; Adams, Mark - In: The journal of industrial relations : the journal of … 50 (2008) 2, pp. 209-227
Persistent link: https://www.econbiz.de/10003762477
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Learning to control: training and work organization in Australian call centres
Smith, Andrew; Smith, Erica - In: The journal of industrial relations : the journal of … 50 (2008) 2, pp. 243-256
Persistent link: https://www.econbiz.de/10003762492
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"Teaming up": teams and team sharing in call centres
Broek, Diane van den; Barnes, Alison; Townsend, Keith - In: The journal of industrial relations : the journal of … 50 (2008) 2, pp. 257-269
Persistent link: https://www.econbiz.de/10003762499
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Unions in the information economy: infoservice work and organizing in Australian call centres
Russell, Bob - In: The journal of industrial relations : the journal of … 50 (2008) 2, pp. 285-303
Persistent link: https://www.econbiz.de/10003762509
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Leisure at work, who can resist? : An investigation into workplace resistance by leisure service employees
Townsend, Keith - In: The journal of industrial relations : the journal of … 45 (2003) 4, pp. 442-456
Persistent link: https://www.econbiz.de/10002847209