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Beyond informality : effectiveness of a new actor for representing call centre workers in Turkey
Tartanoğlu, Şafak - In: Industrial relations journal 46 (2015) 5/6, pp. 381-397
Persistent link: https://www.econbiz.de/10011416060
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Do cultural differences explain differences in attitudes towards unions? : culture and attitudes towards unions among call centre workers in Britain and India
Sarkar, Santanu; Charlwood, Andy - In: Industrial relations journal 45 (2014) 1, pp. 56-76
Persistent link: https://www.econbiz.de/10010336571
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Engaging the professional : organising call centre agents in India
Noronha, Ernesto; D'Cruz, Premilla - In: Industrial relations journal 40 (2009) 3, pp. 215-234
Persistent link: https://www.econbiz.de/10003849646
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No passage to India? : initial responses of UK trade unions to call centre offshoring
Bain, Peter; Taylor, Phil - In: Industrial relations journal 39 (2008) 1, pp. 5-23
Persistent link: https://www.econbiz.de/10003690627