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~subject:"Dienstleistungsqualität"
~isPartOf:"Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]"
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Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
International journal of business information systems : IJBIS
4
International journal of quality & reliability management
4
The journal of services marketing
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The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Cogent business & management
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International review on public and non-profit marketing
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LISS 2012 ; Vol. 2
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Manufacturing & service operations management : M & SOM
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Business process management journal
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Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
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International journal of business excellence
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International journal of electronic business
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
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International journal of productivity and quality management : IJPQM
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International journal of public sector performance management : IJPSPM
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International journal of quality and service sciences
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International journal of services technology and management
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International journal of services, economics and management
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Journal of internet commerce
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Achieving competitive advantage through quality management
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Advances in business information systems and analytics (ABISA) book series
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Beiträge zum 16. Interuniversitären Doktorandenseminar Wirtschaftsinformatik (IDS 2012)
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Cases on managing e-services
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Cogent economics & finance
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Developments in the call centre industry : analysis, changes, and challenges
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Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
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Discussion paper / Tinbergen Institute
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E-Service : new directions in theory and practice
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E-commerce trends for organizational advancement : new applications and methods
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Die Unternehmensreputation im Call Center Kontext aus Auftraggeberperspektive
Bayer, Christopher
- In:
Beiträge zur Dienstleistungsmarketing-Forschung : …
,
(pp. 175-197)
.
2011
Persistent link: https://www.econbiz.de/10009307369
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