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Waking up on the right or wrong side of the bed : start-of-workday mood, work events, employee affect, and performance
Rothbard, Nancy P.; Wilk, Steffanie L. - In: Academy of Management journal : AMJ 54 (2011) 5, pp. 959-980
Persistent link: https://www.econbiz.de/10009407907
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In the pursuit of quality and quantity : the competing demands in call centers
Wilk, Steffanie L. - In: Employment relationships : new models of white-collar work, (pp. 112-141). 2008
Persistent link: https://www.econbiz.de/10003711177