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Understanding Customers Retrial in Call Centers : Preferences for Service Quality and Service Speed
Hu, Kejia - 2020
Persistent link: https://www.econbiz.de/10012855142
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Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia; Allon, Gad; Bassamboo, Achal - In: Manufacturing & service operations management : M & SOM 24 (2022) 2, pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710