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~subject:"Dienstleistungsqualität"
~subject:"USA"
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Dienstleistungsqualität
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E-Government
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International journal of business information systems : IJBIS
6
The journal of services marketing
5
Electronic government : EG; an international journal
4
Industrial relations : a journal of economy & society
4
Information systems management
4
International journal of quality & reliability management
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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4
Working paper / National Bureau of Economic Research, Inc.
4
Cogent business & management
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International review on public and non-profit marketing
3
LISS 2012 ; Vol. 2
3
Managing service quality : MSQ ; an international journal
3
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3
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3
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3
The journal of strategic information systems : incorporating International Information Systems
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ECONIS (ZBW)
294
USB Cologne (EcoSocSci)
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1
E-Government und Servicequalität : Analysen zur Perspektive von IT-Anbietern und Verwaltungsführung
Schmidt, Bernhard
-
2003
Persistent link: https://www.econbiz.de/10001750924
Saved in:
2
Citizen relationship management : a study of CRM in government
Schellong, Alexander
-
2008
Persistent link: https://www.econbiz.de/10003697343
Saved in:
3
Managing nurse lines - practical challenges and the developing theory
Wang, Xiaofang
;
Debo, Laurens G.
;
Scheller-Wolf, Alan
- In:
International journal of production research
53
(
2015
)
23/24
,
pp. 7213-7225
Persistent link: https://www.econbiz.de/10011431963
Saved in:
4
Assessing the opportunities and behaviors of banking clients in Romania : an analysis of the use of online banking applications
David, Simona
- In:
Academic journal of economic studies
5
(
2019
)
2
,
pp. 63-73
Persistent link: https://www.econbiz.de/10012039017
Saved in:
5
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
6
Servicequalität des Telefonmarketing : Operationalisierung und Messung der Dienstleistungsqualität im Call-Center
Hafner, Nils
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001534151
Saved in:
7
Disintegrating democracy at work : labor unions and the future of good jobs in the service economy
Doellgast, Virginia
-
2012
Persistent link: https://www.econbiz.de/10009517861
Saved in:
8
Managing citizens' uncertainty in e-government services : the mediating and moderating roles of transparency and trust
Venkatesh, Viswanath
;
Thong, James Y. L.
;
Chan, Frank K. Y.
- In:
Information systems research : ISR
27
(
2016
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011460105
Saved in:
9
An empirical investigation of electronic government service quality : from the demand-side stakeholder perspective
Shareel, Mahumd Akhter
;
Archer, Norman P.
;
Dwivedi, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 339-354
Persistent link: https://www.econbiz.de/10011300186
Saved in:
10
E-Government : Post-Akzeptanz und Servicequalität ; eine empirische Analyse am Beispiel kommunaler E-Government-Portale
Piehler, Robert
-
2014
-
1. Aufl.
Persistent link: https://www.econbiz.de/10010254071
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