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Bürgerservices : Grundlagen - Ausprägungen - Gestaltung - Potenziale
Schwabe, Gerhard (ed.) - 2011
Persistent link: https://www.econbiz.de/10010355599
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Politics, democracy, and e-government : participation and service delivery
Reddick, Christopher G. (contributor) - 2010
Research argues that e-government technologies have positive influences on politics and democracy, improving citizens' environment as well as their engagement with their government. Although much research indicates that e-government technologies have increased citizen participation, there is...
Persistent link: https://www.econbiz.de/10011726814
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E-Government und der moderne Staat : Einstieg, Strategie und Umsetzung
2002
Persistent link: https://www.econbiz.de/10001597066
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E-Government : Distribution von Leistungen öffentlicher Institutionen über das Internet
Herwig, Volker - 2001
Persistent link: https://www.econbiz.de/10001608390
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Internetbasierte Self-Service-Systeme für kundenorientierte Dienstleistungsprozesse in öffentlichen Verwaltungen
Saueressig, Gabriele - 1999 - Als Ms. gedr
Persistent link: https://www.econbiz.de/10001410772
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Accountability through public opinion : from inertia to public action
Odugbemi, Sina (contributor) - 2011
Persistent link: https://www.econbiz.de/10008659512
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Responsive government : service quality initiatives
Organisation for Economic Co-Operation and Development - 1996
Persistent link: https://www.econbiz.de/10000572882
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An analysis of continuity intentions of egovernment portal users
Piehler, Robert; Wirtz, Bernd W.; Daiser, Peter - In: Public management review 18 (2016) 2, pp. 163-198
Persistent link: https://www.econbiz.de/10011416423
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An empirical investigation of electronic government service quality : from the demand-side stakeholder perspective
Shareel, Mahumd Akhter; Archer, Norman P.; Dwivedi, … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 339-354
Persistent link: https://www.econbiz.de/10011300186
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Managing citizens' uncertainty in e-government services : the mediating and moderating roles of transparency and trust
Venkatesh, Viswanath; Thong, James Y. L.; Chan, Frank K. Y. - In: Information systems research : ISR 27 (2016) 1, pp. 87-111
Persistent link: https://www.econbiz.de/10011460105