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The mediating role of psychosocial benefits in the satisfaction formation process

Prevo, Olaf; Leunissen, Patrick; Roest, Henk - 1999

Persistent link: https://www.econbiz.de/10001365079

The mediating role of psychosocial benefits in the satisfaction formation process

Prevo, Olaf; Leunisse, Patrick; Roest, Henk - 1999

In this paper we investigate the mediating role of psychosocial benefits in the customersatisfaction/dissatisfaction formation process. Most research on this subject deals with thecausality direction of psychosocial benefits and satisfaction, sometimes preceded by anoverall functional benefit...

Persistent link: https://www.econbiz.de/10011300554

Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems

Hammerschmidt, Maik; Falk, Tomas; Weijters, Bert - In: Journal of service research : JSR 19 (2016) 1, pp. 88-101

Persistent link: https://www.econbiz.de/10011433181

The influences of brand benefits on brand loyalty : intermediate mechanisms

Huang, Shyh-Ming; Fang, Shyh-Rong; Fang, Shih Chieh; … - In: Australian journal of management 41 (2016) 1, pp. 141-160

Persistent link: https://www.econbiz.de/10011479155

Satisfaction with service recovery : moderating effect of age in word-of-mouth

Moliner-Velázquez, Beatriz; Ruiz-Molina, María-Eugenia; … - In: The journal of consumer marketing 32 (2015) 6, pp. 470-484

Persistent link: https://www.econbiz.de/10011485855

Comparing perceived insecurity among customers and retail staff during service encounters

Koistinen, Katri; Järvinen, Raija - In: Journal of retailing and consumer services 31 (2016), pp. 80-92

Persistent link: https://www.econbiz.de/10011528539

Does consumer gender influence the relationship between consumer loyalty and its antecedents?

Stan, Valentina - In: The journal of applied business research 31 (2015) 4, pp. 1593-1604

Persistent link: https://www.econbiz.de/10011350484

Drivers of customer loyalty in South African retail stores

Mafini, Chengedzai; Dhurup, Manilall Roy - In: The journal of applied business research 31 (2015) 4, pp. 1295-1310

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Loyalty, quality and satisfaction in FMCG retail market does loyalty in retailing exist?

Nessim, Kattysamir; Thurn, Emmie; Gustafsson, David; … - In: Inventi impact: retailing & consumer services (2015) 1, pp. 1-8

Persistent link: https://www.econbiz.de/10011377364

Online social shopping : the impact of attitude, customer information quality, effectiveness of information content and perceived social prescence

Daliri, Esmaeil; Sajad Rezaei; Wan Khairuzzaman Wan Ismail - In: International journal of business environment : IJBE 6 (2014) 4, pp. 426-450

Persistent link: https://www.econbiz.de/10010492051

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