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Hospital service quality measurement models : patients from Asia, Europe, Australia and America
Thawesaengskulthai, Natcha; Wongrukmit, Patcharin; … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1029-1041
Persistent link: https://www.econbiz.de/10011440789
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The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla; Başgöze, Pınar; Karahan, Ayça - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
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Does the healthcare industry report quality costs? : comparative investigations of public and private hospitals
Uyar, Ali; Neyis, Arzu - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 733-745
Persistent link: https://www.econbiz.de/10011388389
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Toyota production system for healthcare organisations : prospects and implementation challenges
Collins, Kevin F.; Muthusamy, Senthil Kumar; Carr, Amelia - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 905-918
Persistent link: https://www.econbiz.de/10011388435
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Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing; He, Zhen; Ke, Ben; Zhang, Min - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
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Monitoring and reducing patient dissatisfaction : a case study of an Iranian public hospital
Rasouli, Omid; Zarei, Mohammad Hossein - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 531-559
Persistent link: https://www.econbiz.de/10011579841
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Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
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Lean production in healthcare : a simulation-based value stream mapping in the physical therapy and rehabilitation department of a public hospital
Doğan, Nuri Özgür; Unutulmaz, Osman - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 64-80
Persistent link: https://www.econbiz.de/10011555088
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Effects of clinical pathway implementation on medical quality and patient satisfaction
Yeh, Tsu-Ming; Pai, Fan-Yun; Huang, Kai-I - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 583-601
Persistent link: https://www.econbiz.de/10011305642
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The influence of customer participation on service failure perceptions
Koc, Erdogan; Ulukoy, Metin; Kilic, Recep; Yumusak, Sedat; … - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 390-404
Persistent link: https://www.econbiz.de/10011723681