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How salespersons induce trust between consumers and retailers : the case of French well-being stores
Abbes, Molka; Goudey, Alain - In: International journal of retail & distribution management 43 (2015) 12, pp. 1104-1125
Persistent link: https://www.econbiz.de/10011431946
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CRM and retail service quality : front-line employee perspectives
O'Reilly, Kelly; Paper, David - In: International journal of retail & distribution management 40 (2012) 11, pp. 865-881
Persistent link: https://www.econbiz.de/10009686411
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Retail shopper marketing: the future of promotional flyers
Ziliani, Cristina; Ieva, Marco - In: International journal of retail & distribution management 43 (2015) 6, pp. 488-502
Persistent link: https://www.econbiz.de/10011387793
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Towards digital loyalty programs : insights from customer medium preference segmentation
Ieva, Marco; Ziliani, Cristina - In: International journal of retail & distribution management 45 (2017) 2, pp. 195-210
Persistent link: https://www.econbiz.de/10011620418
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Customer experience quality and demographic variables (age, gender, education level, and family income) in retail stores
Deshwal, Pankaj - In: International journal of retail & distribution management 44 (2016) 9, pp. 940-955
Persistent link: https://www.econbiz.de/10011621222
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Improving UK retail academic-practitioner research : insights from relationship marketing
Blackley, Nelson; Resnick, Sheilagh Mary; Cassidy, Kim - In: International journal of retail & distribution management 45 (2017) 1, pp. 4-19
Persistent link: https://www.econbiz.de/10011621598
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Consumers' desire to interact with a salesperson during e-shopping : development of a scale
Lee, Yun Jung; Dubinsky, Alan J. - In: International journal of retail & distribution management 45 (2017) 1, pp. 20-39
Persistent link: https://www.econbiz.de/10011621610
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Private labels importance across different store loyalty stages : a multilevel approach
Vale, Rita Coelho do; Matos, Pedro Verga - In: International journal of retail & distribution management 45 (2017) 1, pp. 71-89
Persistent link: https://www.econbiz.de/10011621628
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E-tail brand experience's influence on e-brand trust and e-brand loyalty : the moderating role of gender
Khan, Imran; Rahman, Zillur - In: International journal of retail & distribution management 44 (2016) 6, pp. 588-606
Persistent link: https://www.econbiz.de/10011602467
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Where do customer loyalties really lie, and why? : gender differences in store loyalty
Audrain-Pontevia, Anne-Françoise; Vanhuele, Marc - In: International journal of retail & distribution management 44 (2016) 8, pp. 799-813
Persistent link: https://www.econbiz.de/10011615488