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"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: New technology, work and employment 29 (2014) 2, pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
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The next available agent : work organisation in Indian call centres
Thite, Mohan; Russell, Bob - In: New technology, work and employment 25 (2010) 1, pp. 2-18
Persistent link: https://www.econbiz.de/10003958119
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Gender, choice and constraint in call centre employment
Scholarios, Dora; Taylor, Phil - In: New technology, work and employment 25 (2010) 2, pp. 101-116
Persistent link: https://www.econbiz.de/10008905084
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Why do off-shored Indian call centre workers want to leave their jobs?
Deery, Stephen; Nath, Vandana; Walsh, Janet - In: New technology, work and employment 28 (2013) 3, pp. 212-226
Persistent link: https://www.econbiz.de/10010231748
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Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: New technology, work and employment 28 (2013) 2, pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
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Electronic monitoring and surveillance in call centres : a framework for investigation
Ball, Kirstie S.; Margulis, Stephen T. - In: New technology, work and employment 26 (2011) 2, pp. 113-126
Persistent link: https://www.econbiz.de/10009235511
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Making and maintaining the subject in call centre work
Winiecki, Don; Wigman, Bert - In: New technology, work and employment 22 (2007) 2, pp. 118-131
Persistent link: https://www.econbiz.de/10003494474
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"You gotta lie to it": software applications and the management of technological change in a call centre
Russell, Bob - In: New technology, work and employment 22 (2007) 2, pp. 132-145
Persistent link: https://www.econbiz.de/10003494484
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The construction of control: the physical environment and the development of resistance and accommodation within call centres
Barnes, Alison - In: New technology, work and employment 22 (2007) 3, pp. 246-259
Persistent link: https://www.econbiz.de/10003597068
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Factors influencing absenteeism and intention to leave in a call centre
Schalk, René; Rijckevorsel, Adrie͏̈nne van - In: New technology, work and employment 22 (2007) 3, pp. 260-274
Persistent link: https://www.econbiz.de/10003597074