Off-shoring customer service : a new global order -- Mobility-morality narratives : the effects of the industry on the physical mobility of women -- Traveling at night : the effects of night shift employment on the temporal mobility of women -- Fast money, family survival, and the consumer class...

Prologue: one world, diverse itineraries -- Glimpsing an urban future : divergent tracks of Gurgaon -- Inside a call center: otherworldly passages -- Neutral accent -- System identities : divergent itineraries and uses of personality -- Nightly clashes : diurnal body, nocturnal labor, neutral...

Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic...