This article evaluates EU policies on public services - particularly public network services - from the citizens' point of view. It is first argued that citizens´ perceptions about these services are important because they are essential for quality of life, but also because they exhibit...

Since the late twentieth century, a significant number of public service providers operating in networks, previously defined as nationally-bound entities largely owned and controlled by the State, have embarked on aggressive expansion strategies abroad. This transnationalisation was a...