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als "Vorreiter" für die künftige Organisation von kundInnenorientierten Dienstleistungen bezeichnet. Ziel dieses … employment growth (mainly by politicians) and as a "prototype" for the future organisation of customer orientated services (manly …
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We examine how information technology (IT) contributes to organizational change,labor demand, and improved productivity in the public sector using a new paneldata set of police departments covering 1987-2003. While IT adoption is associatedwith increased administrative and organizational...
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Why do some leaders succeed while others fail? This question is important, but its complexitymakes it hard to study systematically. We examine an industry in which there are welldefinedobjectives, small teams, and exact measures of leaders’ characteristics. We showthat a strong predictor of a...
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