ch. 1. Hoshin Kanri : an overview -- ch. 2. Creating the vision -- ch. 3. Strategy and tactics -- ch. 4. Driver policies, becoming fit, fast, lean and hungry? -- ch. 5. Driver measures to KPIs -- ch. 6. Benchmarking -- ch. 7. Prioritising KPIs and cost of poor quality -- ch. 8. Risk management...

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By exploring the communication options that organisations can employ in their stewardship to address crucial public policy options and engage in collaborative decision-making, this textbook gives students practical, actionable guidance