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Beziehungsmarketing
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Relationship marketing
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Consumer behaviour
121
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Customer satisfaction
109
Kundenzufriedenheit
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Dienstleistungsqualität
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Complaint management
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Social web
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Value creation
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Einzelhandel
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Retail trade
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Klaus, Philipp
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The journal of services marketing
Journal of business research : JBR
673
Journal of retailing and consumer services
614
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
406
International journal of hospitality management
289
Telecommunications policy : the international journal of digital economy, data sciences and new media
230
The journal of business & industrial marketing
199
The service industries journal
195
Journal of econometrics
185
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
168
International journal of electronic customer relationship management : IJECRM
147
Gabler Edition Wissenschaft
142
Journal of marketing
130
Journal of travel and tourism marketing
129
International journal of contemporary hospitality management
128
Journal of hospitality marketing & management
125
Tourism management : research, policies, practice
123
Technological forecasting & social change : an international journal
121
Journal of service research : JSR
118
Asia Pacific journal of marketing and logistics
115
The journal of product & brand management
115
MPRA Paper
112
Marketing intelligence & planning
111
Journal of retailing
108
Journal of service management
107
NBER working paper series
106
Springer eBook Collection / Business and Economics
106
Working paper / National Bureau of Economic Research, Inc.
106
European journal of operational research : EJOR
104
International journal of business information systems : IJBIS
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
104
Psychology & marketing
104
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
103
European journal of marketing : EJM
102
The journal of brand management : an international journal
102
Information economics and policy : IEP
101
Cogent business & management
96
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
96
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ECONIS (ZBW)
236
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1
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
3
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
4
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
5
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
6
Relationality in the service logic of value creation
FitzPatrick, Mary
;
Varey, Richard J.
;
Grönroos, Christian
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 463-471
Persistent link: https://www.econbiz.de/10011418346
Saved in:
7
Customer-dominant logic : foundations and implications
Heinonen, Kristina
;
Strandvik, Tore
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 472-484
Persistent link: https://www.econbiz.de/10011418348
Saved in:
8
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
9
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
10
An investigation into gamification as a customer engagement experience environment
Harwood, Tracy
;
Garry, Tony
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 533-546
Persistent link: https://www.econbiz.de/10011418363
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