The research adopts a case study approach (in higher education) to investigate how strategic capabilities might be developed in an organisation through strategic management development (SMD). SMD is defined as "Management development interventions which are intended to enhance the strategic...

Strategic management development (SMD) uses corporate objectives and strategies as drivers for management development and aims to achieve multiple outcomes. Most studies of SMD have concentrated on consultant- or practitioner-based accounts of "best practice". There has been little development...

Purpose – The purpose of this paper is to explore the impact of the use of the human resources (HR) intranet at managerial levels in terms of internal customer satisfaction with the HR function. Design/methodology/approach – Using role theory to underpin the research, this study examines...

The use of the EFQM model and other business excellence models (BEM?s) has been recognised as a way of improving business processes among organisations. The information gathered through self-assessments using these models show the performance of organisations against several model criteria....

Seventy two questionnaires returned by members of the Society of Competitive Intelligence Professionals, provided evidence for a negative relationship between the strategic intelligence function’s (SIF) success and a gap between the firm’s environmental turbulence level and its strategic...

This paper avoids the linear route to establishing where the biggest impact on customer service lies and instead examines the influences on the quality of the customer experience from all angles in an organization. From the culture and policies of the organization itself, to the front-line...

Information gathered through self-assessment activities using business excellence models (BEMs), such as the EFQM or the Baldrige models, show the overall performance of organizations against several model criteria. This information is vital to managers and directors to support their decision...

Purpose – This paper aims to contribute to understanding of strategy development by reporting a detailed case study of one pharmaceutical company over an 11-year period using a framework for classifying strategic actions developed from a broader study of strategic behaviour in the...

Purpose – This paper aims to present an innovative methodological framework developed out of primary research that will lead to new understanding about patterns in the strategic actions realised by firms within an industry. The framework is to be applied to increase understanding of how...