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International marketing of services and developing countries
Oyewole, Philemon - In: Services marketing quarterly 39 (2018) 2, pp. 79-91
Persistent link: https://www.econbiz.de/10011859499
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Customer engagement and loyalty : a comparative study between service contexts
Fernandes, Teresa; Esteves, Fabia - In: Services marketing quarterly 37 (2016) 2, pp. 125-139
Persistent link: https://www.econbiz.de/10011486838
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Value-added university services : the importance of on-campus recreational facilities
Fine, Monica B.; Clark, Melissa N.; Scheuer, Cara-Lynn - In: Services marketing quarterly 37 (2016) 1, pp. 24-35
Persistent link: https://www.econbiz.de/10011452135
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Localization and customer retention for franchise service systems
Bodey, Kelli L.; Shao, Wei; Ross, Mitchell - In: Services marketing quarterly 38 (2017) 2, pp. 100-114
Persistent link: https://www.econbiz.de/10011756682
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Kooperative Dienstleistungen : Spannungsfelder zwischen Service Cooperation und Service Coopetition
Bruhn, Manfred (ed.); Hadwich, Karsten (ed.) - 2019
Persistent link: https://www.econbiz.de/10012033438
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Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit - In: Services marketing quarterly 36 (2015) 4, pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
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The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne; Gray, David; D'Alessandro, Steven; … - In: Services marketing quarterly 37 (2016) 4, pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
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An analysis of the syntactic complexity in service corporation brand slogans
Miller, Darryl W.; Toman, Marshall - In: Services marketing quarterly 36 (2015) 1, pp. 37-50
Persistent link: https://www.econbiz.de/10010520737
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Value co-creation : factors affecting discretionary effort exertion
Aggarwal, Praveen; Basu, Amiya K. - In: Services marketing quarterly 35 (2014) 4, pp. 321-336
Persistent link: https://www.econbiz.de/10010465663
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Hospital servicescape design for inpatient wellbeing
Hamed, Sara; El-Bassiouny, Noha; Ternès, Anabel - In: Services marketing quarterly 40 (2019) 1, pp. 1-32
Persistent link: https://www.econbiz.de/10012179153