services for customers. Many organisations have implemented increased customisation with the expectation of increased demand … and profitability. However a critical analysis of the operational aspects involved in customising services reveals that … deliver customised services. Factors which are included in this model are: (a) the level and type of knowledge, skills and …

services. It addresses the following broad research question: What is the nature of consumer misbehaviour during professional … is characteristically different within professional services. The most salient and theoretically-central behaviours can …

The demand for professional services is growing as the Mauritian economyturns to new areas of exports and restructuring … consulting leadingto a competitive local market where proper marketing of services will help ingaining market share.The purpose … of this study was to identify the buyers’ requirements and theperceptions of providers of professional services for the …