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~person:"Stauss, Bernd"
~person:"Kowalkowski, Christian"
~subject:"Theorie"
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Theorie
Dienstleistung
35
Services
19
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16
Service industry
13
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9
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9
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9
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Stauss, Bernd
Kowalkowski, Christian
Bruhn, Manfred
29
Corsten, Hans
26
Gössinger, Ralf
20
Meffert, Heribert
15
Haller, Sabine
11
Emmerink, Richard H. M.
9
Markusen, James R.
8
Benkenstein, Martin
6
Fließ, Sabine
6
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6
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5
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4
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4
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4
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Téboul, James
4
Vargo, Stephen L.
4
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4
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3
Avison, David E
3
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3
Bauer, Hans H.
3
Berlingieri, Giuseppe
3
Bieger, Thomas
3
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3
Burr, Wolfgang
3
Dresch, Kai-Michael
3
Edvardsson, Bo
3
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3
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3
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ECONIS (ZBW)
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1
Customer
service
problems : from problem detection to problem prevention by "
Service
problem deployment"
Stauss, Bernd
-
1992
Persistent link: https://www.econbiz.de/10000843396
Saved in:
2
Dienstleistungsqualität aus Kundensicht
Stauss, Bernd
-
1992
Persistent link: https://www.econbiz.de/10000845350
Saved in:
3
Dienstleistungsnetzwerke
Bruhn, Manfred
(
ed.
);
Stauss, Bernd
(
contributor
)
-
2003
-
1. Aufl.
im
Service
-Teil: Literatur-, Recherche-, Forschungs-, Praxis-
Service
; Adressenverzeichnisse …
Persistent link: https://www.econbiz.de/10001679448
Saved in:
4
Dynamics of value propositions : insights from
service
-dominant logic
Kowalkowski, Christian
- In:
European journal of marketing : EJM
45
(
2011
)
1/2
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009007580
Saved in:
5
Dienstleistungsinnovationen
Bruhn, Manfred
(
ed.
);
Stauss, Bernd
(
contributor
)
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001748040
Saved in:
6
Service
Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J.
(
ed.
);
Stauss, Bernd
(
honouree
); …
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
Saved in:
7
Archetypes of
Service
Innovation : Implications for Value Cocreation
Helkkula, Anu
-
2018
Service
innovation is a key source of competitive differentiation across firms and markets. Despite growing attention … from practitioners and academics alike, systematic scholarly inquiry into
service
innovation's diverse theoretical … foundations has to date been limited. This article explores different approaches to
service
innovation and proposes a typology of …
Persistent link: https://www.econbiz.de/10012931152
Saved in:
8
Dienstleistungscontrolling : Forum Dienstleistungsmanagement
Bruhn, Manfred
(
contributor
);
Stauss, Bernd
(
contributor
)
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10013515163
Saved in:
9
Kundenintegration : Forum Dienstleistungsmanagement
Bruhn, Manfred
(
ed.
);
Stauss, Bernd
(
contributor
)
-
2009
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003779880
Saved in:
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