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Managing operations in professional service organisations : identifying roles and tasks of professionals and managers in courts
Puolakka, Tiina; Pekkanen, Petra; Pirttilä, Timo - In: International journal of services and operations … 39 (2021) 1, pp. 37-61
Persistent link: https://www.econbiz.de/10012522488
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Operations management in professional service organisations : a typology
Harvey, Jean - 2003
Persistent link: https://www.econbiz.de/10001797860
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Analysing courts as a professional service operations management environment
Pekkanen, Petra; Puolakka, Tiina; Pirttilä, Timo - In: International journal of services and operations management 29 (2018) 3, pp. 332-358
Persistent link: https://www.econbiz.de/10011849973
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Mobile technologies enabling collaborative services management
Ivanochko, Iryna; Urikova, Oksana; Greguš, Michal - In: International journal of services, economics and management 6 (2014) 4, pp. 310-326
Persistent link: https://www.econbiz.de/10011471668
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Segmenting networking orientation in the hospitality industry : an empirical research on service bundling
Maggioni, Isabella; Marcoz, Elena Maria; Mauri, Chiara - In: International journal of hospitality management 42 (2014), pp. 192-201
Persistent link: https://www.econbiz.de/10010410731
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The role of strategic context, operational requirements, and work design in in-house call centres in the financial sector
Strandberg, Christer; Dalin, Rolf - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 544-564
Persistent link: https://www.econbiz.de/10008778608
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Emotions and service in the digital age
Härtel, Charmine E. J. (ed.); Zerbe, Wilfred J. (ed.);  … - 2020
Persistent link: https://www.econbiz.de/10012384843
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Understanding the customer journey through the prism of service design methodology
Baranova, Polina - In: Alternative market research methods : market sensing, (pp. 236-262). 2017
Persistent link: https://www.econbiz.de/10011569754
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Emotions and service in the digital age
Härtel, Charmine E. J. (ed.); Zerbe, Wilfred J. (ed.);  … - 2020 - First edition
Persistent link: https://www.econbiz.de/10012404544
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Stand der Literatur zur operativen Steuerung von Dienstleistungsprozessen
Leyer, Michael - 2011
Services are characterised by the integration of customers while the service is produced. This integration leads to …
Persistent link: https://www.econbiz.de/10010305891