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~isPartOf:"International journal of quality and service sciences"
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Quality management
81
Qualitätsmanagement
81
Dienstleistungsqualität
33
Service quality
33
Customer satisfaction
14
Kundenzufriedenheit
14
Schweden
10
Sweden
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Bäckström, Ingela
5
Lilja, Johan
5
Rönnbäck, Åsa
5
Eriksson, Henrik
3
Lagrosen, Yvonne
3
Palm, Klas
3
Richardsson, Daniel
3
Tóth, Zsuzsanna Eszter
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Witell, Lars
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Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Elg, Mattias
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Enquist, Bo
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Gremyr, Ida
2
Heriyati, Pantri
2
Ingelsson, Pernilla
2
Jónás, Tamás
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Lagrosen, Stefan
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Longbottom, David
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Raharjo, Hendry
2
Yadav, Neeraj
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Abdi, Adel
1
Abdirad, Maryam
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Al-Ma'aitah, Noor
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Al-hwameil, Tahani
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Ali, Shujaat
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Alsmairat, Mohammad A. K.
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Astrini, Nidya Judhi
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Azad, Naser
1
Barouch, Gilles
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International journal of quality and service sciences
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
538
International journal of productivity and quality management : IJPQM
460
The TQM journal : the international review of organizational improvement
410
International journal of quality & reliability management
399
International journal of production research
385
IMF Working Papers
270
Total quality management & business excellence
240
SOEP survey papers
235
International journal of production economics
233
International journal of six sigma and competitive advantage : IJSSCA
186
SpringerLink / Bücher
176
Quality management journal : QMJ
169
Verwaltung & Management : VM ; Zeitschrift für moderne Verwaltung
154
ILO Working Papers
137
European journal of operational research : EJOR
121
Europäische Hochschulschriften / 5
114
Public management review
105
IMF Staff Country Reports
94
Journal of business research : JBR
94
International journal of services and operations management
93
NBER working paper series
80
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
79
Public performance & management review
76
Working paper / National Bureau of Economic Research, Inc.
76
Discussion paper series / IZA
74
Benchmarking : an international journal ; BIJ
72
Business process management journal
70
The international journal of productivity and performance management : IJPPM
70
International journal of business excellence
66
Springer eBook Collection
65
Mathematica Policy Research Reports
63
Administrative Sciences : open access journal
61
International journal of process management and benchmarking : IJPMB
61
Amfiteatru economic : an economic and business research periodical
58
International public management journal
58
Journal of operations management
58
European research studies
56
NBER Working Paper
56
The international journal of human resource management
56
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ECONIS (ZBW)
83
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Agencies, it’s time to innovate! : exploring the current understanding of the Swedish government's call for innovation
Palm, Klas
;
Lilja, Johan
;
Wiklund, Håkan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 34-49
Persistent link: https://www.econbiz.de/10011300153
Saved in:
2
Exploring enablers of innovative quality development in public administration
Palm, Klas
;
Algehed, Jessica
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 203-217
Persistent link: https://www.econbiz.de/10011762982
Saved in:
3
Testing a customer satisfaction model for online services
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 69-92
Persistent link: https://www.econbiz.de/10009012259
Saved in:
4
Can emotional scaling methods improve quality in services?
Longbottom, David
;
Modjahedi, Amir
- In:
International journal of quality and service sciences
5
(
2013
)
4
,
pp. 364-381
Persistent link: https://www.econbiz.de/10010227706
Saved in:
5
A method for diagnosing healthcare provision process based on failure cases
Kaneko, Massaki
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 334-344
Persistent link: https://www.econbiz.de/10011623953
Saved in:
6
Enhancing the study of Lean transformation through organizational culture analysis
Snyder, Kristen
;
Ingelsson, Pernilla
;
Bäckström, Ingela
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 395-411
Persistent link: https://www.econbiz.de/10011624036
Saved in:
7
Modeling continuous improvement evolution in the service sector : a comparative case study
Milner, Christopher D.
;
Savage, Barbara M.
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 438-460
Persistent link: https://www.econbiz.de/10011624114
Saved in:
8
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
9
How communicative leadership influences co-workers’ health : a quality management perspective
Bäckström, Ingela
;
Ingelsson, Pernilla
;
Johansson, Catrin
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 143-158
Persistent link: https://www.econbiz.de/10011587061
Saved in:
10
Lean Six Sigma in higher education institutions
Sunder, M. Vijaya
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 159-178
Persistent link: https://www.econbiz.de/10011587074
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