Testing a customer satisfaction model for online services
Lucio Cappelli, Roberta Guglielmetti, Giovanni Mattia, Roberto Merli and Maria Francesca Renzi
| Year of publication: |
2011
|
|---|---|
| Authors: | Cappelli, Lucio ; Guglielmetti, Roberta ; Mattia, Giovanni ; Merli, Roberto ; Renzi, Maria Francesca |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 3.2011, 1, p. 69-92
|
| Subject: | Öffentliche Verwaltung | Public administration | E-Government | E-government | Internet | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Italien | Italy |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009012259