Statistical techniques for continuous improvement: a citizen's satisfaction survey
| Year of publication: |
2010
|
|---|---|
| Authors: | Cappelli, Lucio ; Guglielmetti, Roberta ; Mattia, Giovanni ; Merli, Roberto ; Renzi, Maria Francesca |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-2731, ZDB-ID 24093877. - Vol. 22.2010, 3 (1.1.), p. 267-285
|