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Agencies, it’s time to innovate! : exploring the current understanding of the Swedish government's call for innovation
Palm, Klas; Lilja, Johan; Wiklund, Håkan - In: International journal of quality and service sciences 7 (2015) 1, pp. 34-49
Persistent link: https://www.econbiz.de/10011300153
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Exploring enablers of innovative quality development in public administration
Palm, Klas; Algehed, Jessica - In: International journal of quality and service sciences 9 (2017) 2, pp. 203-217
Persistent link: https://www.econbiz.de/10011762982
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Quality management system and sustainability : a Malaysian perspective
Amjad Khalili; Md Yusof Ismail; Karim, A. N. Mustafizul - In: International journal of services and operations management 30 (2018) 3, pp. 286-317
Persistent link: https://www.econbiz.de/10011919297
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Macro and micro-logistic aspects in defining the parts-feeding policy in mixed-model assembly systems
Faccio, Maurizio; Gamberi, Mauro; Bortolini, Marco; … - In: International journal of services and operations management 31 (2018) 4, pp. 433-462
Persistent link: https://www.econbiz.de/10012008502
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Kanban value stream mapping analysis in lean manufacturing philosophy via simulation : a plastic fabrication (case study)
Sabaghi, Mahdi; Rostamzadeh, Reza; Mascle, Christian - In: International journal of services and operations management 20 (2015) 1, pp. 118-138
Persistent link: https://www.econbiz.de/10011402361
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Optimisation of multi-stage supply chain systems by integrated simulation-variable neighbourhood search algorithm
Azadeh, Mohammad Ali; Anaraki, Ali Zahedi; Haghighi, … - In: International journal of services and operations management 21 (2015) 1, pp. 1-26
Persistent link: https://www.econbiz.de/10011403650
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Testing a customer satisfaction model for online services
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: International journal of quality and service sciences 3 (2011) 1, pp. 69-92
Persistent link: https://www.econbiz.de/10009012259
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Exploratory study of adoption of lean management practices in Pakistani textile firms
Bhutta, M. Khurrum S.; Rosado-Feger, Ana L.; Huq, Faizul; … - In: International journal of services and operations management 15 (2013) 3, pp. 338-357
Persistent link: https://www.econbiz.de/10010127943
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Can emotional scaling methods improve quality in services?
Longbottom, David; Modjahedi, Amir - In: International journal of quality and service sciences 5 (2013) 4, pp. 364-381
Persistent link: https://www.econbiz.de/10010227706
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Effects of managers' communication and satisfaction on their perceived importance of value chain sustainability
Kim, Bowon; Kim, Sunghak - In: International journal of services and operations management 25 (2016) 1, pp. 21-47
Persistent link: https://www.econbiz.de/10011593358