Service quality evaluation based on the "flyLAL-Lithuanian Airlines" caseThe object of the thesis: Service quality of … the airline. The problem of the research: Insufficient attention to the service quality of the airline. The aim of the … research: To investigate whether the costumers’ expectations formed by service provider match the customers’ perceived quality …

theoretical part of the work examined the concept of service, its features, the classification of services and quality assessment …Bachelor's thesis is the subject of SC "Lithuanian Gas" Šiauliai branch of service evaluation framework. The … in terms of user features. It also described the structure of service components - the basic service package consisting …

naudojimosi darbo biržos tarpininkavimo įdarbinant paslauga poreikį ir tenkinimo galimybes.4. Pateikti teritorinių darbo biržų …Research subject: finding employment for the service organization. Research period: 2003-2008 years.Work objective … – analyze the theoretical aspects of the service organization and service organization of recruitment in the agricultural sector …

The aim of the master thesis is to analyze the quality of customer service in National social insurance Taurage …‘s department. The paper analyzes the customer service quality influencing factors for improving the quality of customer service …’s customers have a good quality service and the office staff are recognized as a qualified and knowledgeable specialists. The main …

master’s final work there is a study carried out to evaluate the quality of vocational training and implementation of …

and quality criteria and demographic factors. The framed research hypothesis, made by the author, is confirmed that the … main indicators, which determine the decision of a consumer to purchase woman’s jackets, is product’s quality. The received …

in the context of the evolution of the Total Quality management. In the second chapter - situation analysis – Six Sigma …

characteristics, the essence of service quality, its measurement ways, models and methods is revealed. The „Servqual“ method, which is … scientific literature, which analyses service quality is presented and the organization‘s opportunities to gain competetive … the company „Sileka“ customers expectations while choosing service company and their opinions about the quality of …

service quality, its measurement ways, models and methods is revealed. The „Servqual“ method, which is selected as a basis to … analyses service quality is presented and the organization‘s opportunities to gain competetive advantages improving the quality … „Masters team“ customers' expectations while choosing service company and their opinions about the quality of received services …