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The role of customer-contact personnel in the marketing of a retail bank's services

Julian, Craig C; Ramaseshan, Balasubramanian - 1994

Examines the role and importance of customer-contact personnel in the marketing of a bank's financial services and the importance of customer service in retail banking. Customer-contact personnel from suburban branches of an Australian retail bank identified their level of agreement with...

Persistent link: https://www.econbiz.de/10009475228

A Japanese company in crisis : ideology, strategy and narrative

Graham, Fiona - 2005

Persistent link: https://www.econbiz.de/10004273680

Employers' policies and attitudes towards the performance of older employees in Lithuania

Skučienė, Daiva; Moskvina, Julija - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 20 (2019), pp. 476-484

policies and attitudes of Lithuanian employers towards older employees. The data of Eurobarometer 76.2 in 2011 and the data of … older employees very much depends on the policies and attitude of employers. Thus, the aim of this paper is to analyse the …

Persistent link: https://www.econbiz.de/10012221504

An employee-centred analysis : professionals' experiences and reactions to HRM

Edgar, Fiona; Geare, Alan James - In: The international journal of human resource management 25 (2014) 5, pp. 673-695

Persistent link: https://www.econbiz.de/10010244486

High potential programs and employee outcomes : the roles of organizational trust and employee attributions

Malik, Amina Raza; Chan, Christopher - In: Career development international : the journal for … 22 (2017) 7, pp. 772-796

Persistent link: https://www.econbiz.de/10011814550

Antecedents of work engagement among high potential employees

Khoreva, Violetta; Zalk, Maarten van - In: Career development international : the journal for … 21 (2016) 5, pp. 459-476

Persistent link: https://www.econbiz.de/10011617252

The Role of Customer‐contact Personnel in the Marketing of a Retail Bank′s Services

Julian, Craig C.; Ramaseshan, B. - In: International Journal of Retail & Distribution Management 22 (1994) 5, pp. 29-34

Examines the role and importance of customer‐contact personnel in the marketing of a bank′s financial services and the importance of customer service in retail banking. Customer‐contact personnel from suburban branches of an Australian retail bank identified their level of agreement with...

Persistent link: https://www.econbiz.de/10014803770

Organisational age cultures : the interplay of chief executive officers age and attitudes toward younger and older employees

Zacher, Hannes; Gielnik, Michael M. - In: International small business journal : researching … 32 (2014) 3, pp. 327-349

Persistent link: https://www.econbiz.de/10010385030

Employee volunteerism : an exploratory study of recruiting volunteers in the workplace

Teague, Don E.; Peterson, Dane K. - In: International journal of business environment : IJBE 4 (2011) 2, pp. 146-161

Persistent link: https://www.econbiz.de/10009161476

It's all about careerskills : effectiveness of a career development intervention for young employees

Akkermans, Jos; Brenninkmeijer, Veerle; Schaufeli, Wilmar B. - In: Human resource management 54 (2015) 4, pp. 533-551

Persistent link: https://www.econbiz.de/10011338172

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