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The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker; Klaus, Philipp; Manthiou, Aikaterini - In: The journal of services marketing 36 (2022) 3, pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
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Value co-creation in services for animal companions
Hendricks, Jennifer; Schmitz, Gertrud - In: The journal of services marketing 36 (2022) 6, pp. 831-845
Persistent link: https://www.econbiz.de/10013407607
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Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham; Hau Nguyen Le; Nguyen, Dung Tien; … - In: The journal of services marketing 36 (2022) 7, pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
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Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun; Tang, Chuanyi; Guo, Lin - In: The journal of services marketing 37 (2023) 5, pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
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Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka; Bhatti, Waheed Akbar; Arslan, Ahmad - In: The journal of services marketing 37 (2023) 1, pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
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The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia; Gil Saura, Irene; Šerić, Maja - In: The journal of services marketing 37 (2023) 2, pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
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Value creation : an internal customers' perspective
Grace, Debra; Lo Iacono, Joseph - In: The journal of services marketing 29 (2015) 6/7, pp. 560-570
Persistent link: https://www.econbiz.de/10011418369
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Understanding the relationships of servicescape, value, image, pleasure, and behavioral intentions among hotel customers
Dedeoğlu, Bekir Bora; Kucukergin, Kemal Gurkan; … - In: Journal of travel and tourism marketing 32 (2015), pp. 42-61
Persistent link: https://www.econbiz.de/10011416136
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A theoretical framework of electronic word-of-mouth against the backdrop of social networking websites
Nusair, Khaldoon; Hua, Nan; Ozturk, Ahmet Bulent; Butt, … - In: Journal of travel and tourism marketing 34 (2017) 4/6, pp. 653-665
Persistent link: https://www.econbiz.de/10011729187
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In their shoes: co-creating value from deaf/hearing perspectives
Abney, Alexandra K.; White, Allyn; Shanahan, Kevin J.; … - In: The journal of services marketing 31 (2017) 4/5, pp. 313-325
Persistent link: https://www.econbiz.de/10011742684