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~subject:"Kundenbindung"
~subject:"Customer satisfaction"
~source:"econis"
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Kundenbindung
Customer satisfaction
Beziehungsmarketing
24,796
Relationship marketing
24,792
Consumer behaviour
8,796
Konsumentenverhalten
8,796
Kundenzufriedenheit
5,341
Shareholder Value
4,680
Shareholder value
4,680
Service quality
3,888
Dienstleistungsqualität
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Theory
3,324
Theorie
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3,119
Germany
3,083
Brand management
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2,546
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2,438
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2,386
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2,238
Supplier relationship management
2,238
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2,024
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2,024
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1,976
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1,950
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1,882
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1,880
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1,696
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1,626
Online-Marketing
1,552
Corporate Governance
1,537
Corporate governance
1,531
Internet marketing
1,525
Customer integration
1,503
Kundenintegration
1,503
USA
1,448
United States
1,436
Vertrauen
1,349
Confidence
1,345
Einzelhandel
1,328
Retail trade
1,318
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Homburg, Christian
35
Han, Heesup
34
Mattila, Anna S.
20
Prentice, Catherine
20
Bruhn, Manfred
19
Svensson, Göran
19
Gil Saura, Irene
17
Aksoy, Lerzan
14
Kim, Wansoo
14
Mittal, Vikas
14
Bilgihan, Anil
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bauer, Hans H.
12
Blut, Markus
12
Gustafsson, Anders
12
Klaus, Philipp
12
Stock-Homburg, Ruth
12
Töpfer, Armin
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Larivière, Bart
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Hollebeek, Linda D.
10
Park, Jungkun
10
Stauss, Bernd
10
Van Vaerenbergh, Yves
10
Ahn, Jiseon
9
Bolton, Ruth N.
9
Casidy, Riza
9
Grégoire, Yany
9
Huber, Frank
9
Izogo, Ernest Emeka
9
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Springer Fachmedien Wiesbaden
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
2
Harvard Graduate School of Business Administration
2
IGI Global
2
Shaker Verlag
2
Technische Universität Dresden
2
Verlag Franz Vahlen
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Marketing Association
1
Arbeitsgemeinschaft für Marketing
1
Bbw-Marketing Dr. Vossen & Partner <Neuss>
1
Books on Demand GmbH <Norderstedt>
1
BusinessVillage GmbH
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eberhard Karls Universität Tübingen
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Finanz Colloquium Heidelberg
1
Freie Universität Berlin
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
GABAL-Verlag GmbH
1
Helmut-Schmidt-Universität
1
International Conference on Services Management <North Cyprus)>
1
Josef Eul Verlag GmbH
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
NetLibrary, Inc
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Uni-Edition GmbH
1
VDMA Verlag GmbH
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
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Journal of retailing and consumer services
262
International journal of hospitality management
145
Journal of business research : JBR
144
The journal of services marketing
108
Journal of hospitality marketing & management
67
The service industries journal
66
SpringerLink / Bücher
62
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
53
Cogent business & management
48
Journal of service research : JSR
46
Services marketing quarterly
44
Service business
43
Asia Pacific journal of marketing and logistics
41
Journal of service management
40
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
37
The international journal of bank marketing : IJBM
36
Journal of the Academy of Marketing Science
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
The TQM journal : the international review of organizational improvement
33
The journal of business & industrial marketing
33
Psychology & marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
European journal of marketing : EJM
25
International journal of quality and service sciences
24
Journal of Asian finance, economics and business : JAFEB
24
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing
23
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Gabler Edition Wissenschaft
21
Springer eBook Collection / Business and Economics
21
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Source
All
ECONIS (ZBW)
USB Cologne (EcoSocSci)
62
USB Cologne (business full texts)
11
BASE
3
RePEc
2
EconStor
1
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1
Kundenwert : Grundlagen, innovative Konzepte, praktische Umsetzungen
Günter, Bernd
(
ed.
);
Helm, Sabrina
(
contributor
)
-
2006
-
3., überarb. und erw. Aufl.
Persistent link: https://www.econbiz.de/10003349944
Saved in:
2
The importance of focus for generating customer value
Breur, Tom
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
1
,
pp. 64-71
Persistent link: https://www.econbiz.de/10003458175
Saved in:
3
Die Satisfaction-Profit Chain in der Logistikdienstleistungsbranche : eine Längsschnittanalyse
Bender-Scheel, Martina S.
-
2012
-
1. Aufl.
Persistent link: https://www.econbiz.de/10009424024
Saved in:
4
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
5
Stock returns on customer satisfaction do beat the market : gauging the effectof a marketing intangible
Fornell, Claes
;
Morgeson, Forrest V., III.
;
Hult, G. …
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011591206
Saved in:
6
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
7
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
8
Customer Options : Möglichkeiten und Grenzen der Bewertung von kundenbezogenen Erfolgspotentialen mit Realoptionen
Fischer, Thomas M.
;
Schmöller, Petra
;
Vielmeyer, Uwe
-
2002
Persistent link: https://www.econbiz.de/10001675005
Saved in:
9
The CRM handbook : a business guide to customer relationship management
Dyché, Jill
-
2002
Persistent link: https://www.econbiz.de/10001578642
Saved in:
10
Ertragssteigerungen durch Kundenzufriedenheit und Kundenbindung : Möglichkeiten und Grenzen am Beispiel eines Kreditinstituts
Daniel, Jonathan
-
2001
-
1. [Aufl.]
Persistent link: https://www.econbiz.de/10001579783
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