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Wahrgenommene Kundendiskriminierung in Dienstleistungsunternehmen : Entwicklung eines Bezugsrahmens
Walsh, Gianfranco - In: Marketing : ZFP ; journal of research and management 29 (2007) 1, pp. 23-39
Persistent link: https://www.econbiz.de/10003416144
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The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena; Groth, Markus; Walsh, Gianfranco; … - In: Psychology & marketing 31 (2014) 12, pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
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Customer ethnic bias in service encounters
Linzmajer, Marc; Brach, Simon; Walsh, Gianfranco; … - In: Journal of service research 23 (2020) 2, pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
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Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno; Walsh, Gianfranco; Beatty, Sharon E. - In: Journal of service research : JSR 20 (2017) 2, pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
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The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno; Walsh, Gianfranco; Brach, Simon; … - In: Journal of the Academy of Marketing Science 45 (2017) 6, pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
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Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario; Walsh, Gianfranco; Evanschitzky, … - In: Journal of service research : JSR 21 (2018) 1, pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
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Der Einfluss von Unternehmensreputation und Kundenzufriedenheit auf die Wechselbereitschaft : Ergebnisse einer empirischen Untersuchung am Beispiel eines Energieversorgers
Walsh, Gianfranco; Wiedmann, Klaus-Peter; Buxel, Holger - In: Jahrbuch der Absatz- und Verbrauchsforschung 49 (2003) 4, pp. 407-423
Persistent link: https://www.econbiz.de/10001949530
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Customer-Specific marketing on the internet on the basis of customer profiles
Buxel, Holger; Walsh, Gianfranco - In: Yearbook of marketing and consumer research 1 (2003), pp. 68-88
Persistent link: https://www.econbiz.de/10001947655
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Der Einfluss der Zufriedenheit auf die Wechselbereitschaft von privaten Gaskunden : empirische Analyse und Implikationen
Wiedmann, Klaus-Peter; Walsh, Gianfranco - In: Zeitschrift für Energiewirtschaft : ZfE 27 (2003) 3, pp. 225-233
Persistent link: https://www.econbiz.de/10001793050
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Consumer e-confusion on the internet
Walsh, Gianfranco; Frenze, Tobias; Mitchell, Vincent-Wayne - In: Thexis : Fachzeitschrift für Marketing ; … 21 (2004) 4, pp. 17-21
Persistent link: https://www.econbiz.de/10002227344