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Retrospective: "culture shocks" in inter-cultural service encounters?
Stauss, Bernd - In: The journal of services marketing 30 (2016) 4, pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
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Das Translationsrisiko multinationaler Konzerne in Deutschland : eine explorative Analyse von Verständnis, Bedeutung und Management-Praxis mit Hilfe der Critical Incident Technique...
Schmalenbach-Gesellschaft - Deutsche Gesellschaft für … - In: Schmalenbachs Zeitschrift für betriebswirtschaftliche … 69 (2017) 2, pp. 203-242
Persistent link: https://www.econbiz.de/10011714565
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Dealing with customer incivility : the effects of managerial support on employee psychological well-being and quality-of-life
Baker, Melissa A.; Kim, Kawon Kathy - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241795
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Implementing sustainable purchasing and supply management (SPSM) : A Delphi study on competences needed by purchasing and supply management (PSM) professionals
Schulze, Heike; Bals, Lydia - In: Journal of purchasing and supply management 26 (2020) 4, pp. 1-12
Persistent link: https://www.econbiz.de/10012304117
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The critical incident technique reappraised : using critical incidents to illuminate organizational practices and build theory
Bott, Gregory; Tourish, Dennis - In: Qualitative research in organizations and management : … 11 (2016) 4, pp. 276-300
Persistent link: https://www.econbiz.de/10011630068
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Conceptualization and model development of customer-to-customer encounter quality (CCEQ) in service settings
Kim, Hyun Sik; Lee, Jun Youb; La, Suna; Choi, Beom Joon - In: Psychology & marketing 35 (2018) 6, pp. 463-476
Persistent link: https://www.econbiz.de/10011970135
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Exploring the nonlinear impact of critical incidents on customers' general evaluation of hospitality services
Tontini, Gérson; Bento, Graziela dos Santos; Milbratz, … - In: International journal of hospitality management 66 (2017), pp. 106-116
Persistent link: https://www.econbiz.de/10011810958
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Unethical activities of innovation roles in SME export initiation
Rees, Murray - In: International journal of export marketing 1 (2016/2017) 1, pp. 303-324
Persistent link: https://www.econbiz.de/10011815249
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Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.; Kim, Kawon Kathy - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 7, pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
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The role of relationships in start-up development
Mattsson, Jan; Helmersson, Helge; Standing, Craig - In: Journal of strategic marketing 27 (2019) 7, pp. 559-582
Persistent link: https://www.econbiz.de/10012202780