Stremersch, Stefan; Camacho, Camacho, N.M.A.; de Jong, … - Erasmus Research Institute of Management (ERIM), … - 2014
distinguish informational from decisional empowerment and study whether empowerment leads customers to adhere more or less to … about $564 billion globally to the pharmaceutical industry every year), we find that decisional empowerment lowers adherence … to expert advice. The effect of informational empowerment varies predictably across cultures and is only universally …