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~isPartOf:"Journal of travel and tourism marketing"
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Journal of travel and tourism marketing
Journal of Services Marketing
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Service failure of intermediary service : impact of ambiguous locus of control
Lee, Bo Youn
;
Cranage, David A.
- In:
Journal of travel and tourism marketing
34
(
2017
)
4/6
,
pp. 515-530
Persistent link: https://www.econbiz.de/10011729135
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2
Apology or gratitude? : the effect of communication recovery strategies for service failures of AI devices
Lv, Linxiang
;
Huang, Minxue
;
Guan, Dawei
;
Yang, Kairui
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 570-587
Persistent link: https://www.econbiz.de/10014234598
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