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Service inclusion : the role of disability identity in retail
Dodds, Sarah; Palakshappa, Nitha - In: The journal of services marketing 36 (2022) 2, pp. 143-153
Persistent link: https://www.econbiz.de/10013407413
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Value creation and destruction in the marketisation of human services
Randle, Melanie; Zainuddin, Nadia - In: The journal of services marketing 36 (2022) 3, pp. 326-339
Persistent link: https://www.econbiz.de/10013407501
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Service inclusion for tourists with disabilities : scale development and validation
Awan, Maheen Iqbal; Shamim, Amjad; Saleem, Muhammad Shoaib - In: The journal of services marketing 36 (2022) 7, pp. 977-990
Persistent link: https://www.econbiz.de/10013407632
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Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris; Gilboa, Shaked; Mitchell, Vincent-Wayne - In: The journal of services marketing 38 (2024) 3, pp. 344-368
Persistent link: https://www.econbiz.de/10014516048