In this study we research user integration in the German service industry. Goal is to explorethe industrial practice with regard to four dimensions of user integration, i.e., why, whom,how, and how successful the service industry integrates to find novel service ideas. Data iscollected from a...

There is an increasing number of researchers conducting empirical and theoretical investigations tobetter understand innovation and protection activities of service companies. In fact, previous analysesreveal that the protection topic is difficult to study, particularly when using traditional...