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Implementing service management standards : motivations and key factors
Santi, Cots; Martí, Casadesús - In: ISO 9001, ISO 14001, and new management standards, (pp. 83-96). 2018
Persistent link: https://www.econbiz.de/10011757687
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Service network design of bike sharing systems with resource-management consideration
Neumann Saavedra, Bruno Albert - 2018
Persistent link: https://www.econbiz.de/10011889941
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Bridging service experiences and service innovation : a new model for understanding the future of services
Rubalcaba-Bermejo, Luis - In: European review of service economics and management (2018) 2/6, pp. 17-49
Persistent link: https://www.econbiz.de/10012025656
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Service operations management : a strategic perspective
McManus, John; Winroth, Mats; Angelis, Jannis - 2020
Persistent link: https://www.econbiz.de/10012106608
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Service sectors in India issues, challenges and opportunities
Jeyakumar, S. (ed.); Muthukumar, V. (ed.) - 2019
Persistent link: https://www.econbiz.de/10012108023
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"We(b)care" : how review set balance moderates the appropriate response strategy to negative online reviews
Dens, Nathalie; Pelsmacker, Patrick de; Purnawirawan, … - In: Journal of service management 26 (2015) 3, pp. 486-515
Persistent link: https://www.econbiz.de/10011389108
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Analyse und Bewertung von Methoden der Personalgewinnung am Beispiel von Pflegefachkräften eines Klinikums
Simon, Anke (ed.) - Duale Hochschule Baden-Württemberg Stuttgart - 2015
Persistent link: https://www.econbiz.de/10011391362
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Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G. - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
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Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 4, pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
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Healthcare operations management : a structured literature review
Jha, R. K.; Sahay, B. S.; Charan, P. - In: Decision 43 (2016) 3, pp. 259-279
Persistent link: https://www.econbiz.de/10011621799