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~institution:"Harvard Graduate School of Business Administration"
~subject:"Customer service"
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Customer service
Beziehungsmarketing
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Harvard Graduate School of Business Administration
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Connecting with your customers
2006
Persistent link: https://www.econbiz.de/10003292010
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Best face forward : why companies must improve their service interfaces with customers
Rayport, Jeffrey F.
;
Jaworski, Bernard J.
-
2007
-
[Reprint]
Persistent link: https://www.econbiz.de/10001902044
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