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Procedural corruption in the North American hotel industry
Gillard, Evelina; Chen, Ming-Hsiang; Lv, Wan Qing - In: International journal of hospitality management 72 (2018), pp. 154-167
Persistent link: https://www.econbiz.de/10011872786
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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina; Sepe, Fabiana; Gursoy, Dogan; … - In: International journal of hospitality management 114 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
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Spotlight on fraud risk in hospitality a systematic literature review
Kassem, Rasha - In: International journal of hospitality management 116 (2024), pp. 1-16
Persistent link: https://www.econbiz.de/10014457802
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Human resource managers' perceptions of the applications and merit of the balanced scorecard in hotels
McPhail, Ruth; Herington, Carmel; Guilding, Christopher - In: International journal of hospitality management 27 (2008) 4, pp. 623-631
Persistent link: https://www.econbiz.de/10003860326
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A balanced scorecard approach to establish a performance evaluation and relationship model for hot spring hotels based on a hybrid MCDM model combining DEMATEL and ANP
Chen, Fu-hsiang; Hsu, Tsung-shin; Tzeng, Gwo-hshiung - In: International journal of hospitality management 30 (2011) 4, pp. 908-932
Persistent link: https://www.econbiz.de/10009242090
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Corporate social responsibility and sustainability balanced scorecard : the case study of family-owned hotels
Kang, Jin-Su; Chiang, Chun-Fang; Huangthanapan, Kitipop; … - In: International journal of hospitality management 48 (2015), pp. 124-134
Persistent link: https://www.econbiz.de/10011341595
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Measuring hotel performance : using a balanced scorecard perspectives' approach
Sainaghi, Ruggero; Phillips, Paul; Corti, Valentina - In: International journal of hospitality management 34 (2013), pp. 150-159
Persistent link: https://www.econbiz.de/10009766718
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Measuring hotel performance using the balanced scorecard : a theoretical construct development and its empirical validation
Elbanna, Said; Eid, Riyad; Kamel, Hany - In: International journal of hospitality management 51 (2015), pp. 105-114
Persistent link: https://www.econbiz.de/10011413952
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The materiality balanced scorecard : a framework for stakeholder-led integration of sustainable hospitality management and reporting
Guix, Mireia; Font, Xavier - In: International journal of hospitality management 91 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012388594