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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
102
Kundenzufriedenheit
102
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
35
Service industry
35
Taiwan
30
Performance measurement
23
Performance-Messung
23
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Hotel industry
17
Hotellerie
17
Kundenservice
17
Spain
17
Spanien
17
service quality
17
Dienstleistung
15
Gesundheitsversorgung
15
Health care
15
Services
15
Hospital
14
Krankenhaus
14
Customer integration
13
Kundenintegration
13
Quality management
13
Qualitätsmanagement
13
customer satisfaction
13
Betriebliche Wertschöpfung
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Großbritannien
12
Innovation management
12
Innovationsmanagement
12
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Undetermined
89
Free
3
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Article
306
Book / Working Paper
7
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Article in journal
313
Aufsatz in Zeitschrift
313
Collection of articles of several authors
7
Sammelwerk
7
Case study
5
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5
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1
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1
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English
313
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Alves, Helena
3
Kandampully, Jay
3
Lin, Wen-bao
3
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liang, Chiung-Ju
2
Lin, Chin-tsai
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Toivonen, Marja
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
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Published in...
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The service industries journal
MPRA Paper
1,205
Economics Bulletin
560
IZA Discussion Papers
478
International journal of hospitality management
414
NBER Working Papers
400
Discussion paper series / IZA
388
International Game Theory Review (IGTR)
385
NBER working paper series
379
Journal of retailing and consumer services
333
Working paper / National Bureau of Economic Research, Inc.
323
Journal of business research : JBR
303
NBER Working Paper
294
IZA Discussion Paper
287
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
247
Books / Edward Elgar
245
Public management review
231
CESifo working papers
220
The journal of services marketing
216
CEPR Discussion Papers
213
Policy research working paper : WPS
212
Public Economics
202
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
196
Working paper
194
CESifo Working Paper
187
Auditing : a journal of practice & theory
177
Journal of business ethics : JOBE
176
Working paper / World Institute for Development Economics Research
165
International journal of contemporary hospitality management
163
Journal of Services Marketing
151
Discussion paper / Centre for Economic Policy Research
150
WIDER Working Paper
150
Working Paper
148
Services marketing quarterly
143
Journal of hospitality marketing & management
142
Journal of air transport management
141
The TQM journal : the international review of organizational improvement
136
Cogent business & management
132
Tourism management : research, policies, practice
131
World Bank E-Library Archive
131
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ECONIS (ZBW)
313
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1
Customer satisfaction and qualities in public service : an intermediary customer perspective
Rha, June-young
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1883-1900
Persistent link: https://www.econbiz.de/10009582166
Saved in:
2
Peculiarities of public sector clients in service innovations
Warland, Martin
;
Mayer, Heike
- In:
The service industries journal
37
(
2017
)
1/2
,
pp. 105-124
Persistent link: https://www.econbiz.de/10011711340
Saved in:
3
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
4
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
5
An empirical study of evaluating supply chain management integration using the balanced scorecard in Taiwan
Chang, Hsin Hsin
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 185-202
Persistent link: https://www.econbiz.de/10003849584
Saved in:
6
The balanced scorecard and strategic control: a hotel case study analysis
Phillips, P. A.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 731-746
Persistent link: https://www.econbiz.de/10003622944
Saved in:
7
Strategic performance measurement and value drivers : evidence from international tourist hotels in an emerging economy
Huang, Hao-Chen
;
Chu, Wenyi
;
Wang, Wei-Kang
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 1111-1128
Persistent link: https://www.econbiz.de/10003598962
Saved in:
8
Government performance evaluation using a balanced scorecard with a fuzzy linguistic scale
Wu, Jerry Chun-teh
;
Tsai, Hsien-tang
;
Shih, Meng-hsun
; …
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 449-462
Persistent link: https://www.econbiz.de/10003980728
Saved in:
9
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
10
Strategic orientation and performance measurement model in Taiwan's travel agencies
Huang, Leo
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1355-1381
Persistent link: https://www.econbiz.de/10003802431
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