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~subject:"Customer satisfaction"
~person:"Prentice, Catherine"
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Customer satisfaction
Dienstleistungsqualität
32
Service quality
32
Kundenzufriedenheit
23
Beziehungsmarketing
20
Relationship marketing
20
Consumer behaviour
17
Gambling
17
Glücksspiel
17
Konsumentenverhalten
17
Intelligence
6
Intelligenz
6
Customer loyalty
5
Macau
5
Southeast Asia
5
Südostasien
5
Artificial intelligence
4
Casinos
4
Customer engagement
4
Customer service
4
Emotion
4
Emotional intelligence
4
Kundenservice
4
Künstliche Intelligenz
4
Airline
3
Brand image
3
Brand management
3
Casino
3
Customer retention
3
Fluggesellschaft
3
Kundenbindung
3
Markenführung
3
Markenimage
3
Quality management
3
Qualitätsmanagement
3
Services marketing
3
customer loyalty
3
Arbeitskräfte
2
Arbeitszufriedenheit
2
Casino service quality
2
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23
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Prentice, Catherine
Han, Heesup
34
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
15
Balaji, M. S.
14
Shahin, Arash
14
McColl-Kennedy, Janet R.
13
Söderlund, Magnus
13
Bilgihan, Anil
12
Grégoire, Yany
11
Gustafsson, Anders
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sreejesh, S.
10
Su, LuJun
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Torres, Edwin N.
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Gursoy, Dogan
8
Klaus, Philipp
8
Marimon, Frederic
8
Miao, Li
8
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Journal of retailing and consumer services
8
International journal of hospitality management
4
International journal of contemporary hospitality management
2
Journal of business research : JBR
2
Journal of hospitality marketing & management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Psychology & marketing
1
Services marketing quarterly
1
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ECONIS (ZBW)
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1
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
2
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
3
Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan
;
Perényi, Áron
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
Saved in:
4
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
5
The role of airport service quality in airport and destination choice
Prentice, Catherine
;
Kadan, Mariam
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 40-48
Persistent link: https://www.econbiz.de/10011995440
Saved in:
6
Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.
;
Prentice, Catherine
;
Larsen, Anders
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Saved in:
7
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
8
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
9
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
10
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
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