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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
291
Service quality
291
Customer satisfaction
100
Kundenzufriedenheit
100
Beziehungsmarketing
74
Relationship marketing
74
Consumer behaviour
62
Konsumentenverhalten
62
Dienstleistungssektor
44
Service industry
44
Taiwan
25
Performance measurement
20
Performance-Messung
20
Industrie
19
Manufacturing industries
19
Spain
19
Spanien
19
Customer service
17
Kundenservice
17
service quality
17
Beschwerdemanagement
16
Complaint management
16
Dienstleistung
15
Hotel industry
15
Hotellerie
15
Services
15
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Innovation management
12
Innovationsmanagement
12
Kundenintegration
12
Kundenwert
12
Quality management
12
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Article
306
Book / Working Paper
7
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Article in journal
313
Aufsatz in Zeitschrift
313
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
Conference proceedings
1
Konferenzschrift
1
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English
313
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Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Nenonen, Sanna
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Rozen-Bakher, Ziva
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
Wang, Mei-ling
2
Willesson, Magnus
2
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The service industries journal
The Nigerian journal of economic and social studies
616
International journal of production research
547
NBER working paper series
524
Working paper / National Bureau of Economic Research, Inc.
483
NBER Working Paper
463
Auditing : a journal of practice & theory
432
International journal of hospitality management
409
International journal of production economics
374
Journal of business research : JBR
347
Journal of retailing and consumer services
337
Applied economics
293
Ifo Schnelldienst
274
Managerial auditing journal
268
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
260
International journal of productivity and quality management : IJPQM
257
Discussion paper series / IZA
256
The accounting review : a publication of the American Accounting Association
229
Discussion paper / Centre for Economic Policy Research
227
Policy research working paper : WPS
218
SpringerLink / Bücher
212
The journal of services marketing
211
World Bank E-Library Archive
209
International journal of auditing : IJA
206
International journal of economics and financial issues : IJEFI
198
Technological forecasting & social change : an international journal
194
Discussion paper
193
International Journal of Energy Economics and Policy : IJEEP
193
Cogent business & management
192
International journal of economics and finance
190
Accounting horizons : a quarterly publication of the American Accounting Association
189
The TQM journal : the international review of organizational improvement
185
Working paper
176
The Indian journal of economics
173
IZA Discussion Paper
167
International journal of quality & reliability management
166
International journal of contemporary hospitality management
164
Ifo-Schnelldienst
159
Industrial marketing management : the international journal for industrial and high-tech firms
158
International journal of services and operations management
158
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ECONIS (ZBW)
313
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1
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Saved in:
2
The effects of the provision of consulting services on audit reporting quality
Willoughby, Michael
;
Carmona, Pedro
;
Momparler, Alexandre
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 411-429
Persistent link: https://www.econbiz.de/10009510679
Saved in:
3
Differentiation value through services in a manufacturer's delivery chain
Huttu, Essi
;
Martinsuo, Miia
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 763-782
Persistent link: https://www.econbiz.de/10011439950
Saved in:
4
Image risks of servitization in collaborative service deliveries
Nenonen, Sanna
;
Ahvenniemi, Olli
;
Martinsuo, Miia
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1307-1329
Persistent link: https://www.econbiz.de/10010492114
Saved in:
5
The impact of service innovation on firm-level financial performance
Aas, Tor Helge
;
Pedersen, Per Egil
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2071-2090
Persistent link: https://www.econbiz.de/10009299059
Saved in:
6
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
7
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
8
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
9
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
10
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
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