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What contributes to auditee satisfaction in external ISO 9001 audits?

Lenning, Jan; Gremyr, Ida; Raharjo, Hendry - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1877-1895

Persistent link: https://www.econbiz.de/10014320957

QMS external quality auditors' education framework : findings from an iterative Delphi study

Wahid, Roslina Ab; Grigg, Nigel Peter - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1320-1340

Persistent link: https://www.econbiz.de/10013537691

An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies

Murmura, Federica; Casolani, Nicola; Liberatore, Lolita; … - In: Total quality management & business excellence : an … 29 (2018) 7, pp. 786-797

Persistent link: https://www.econbiz.de/10011883969

A Quality Scorecard for the era of Industry 4.0

Shin, Wan Seon; Dahlgaard, Jens Jörn; Dahlgaard-Park, Su Mi - In: Total quality management & business excellence : an … 29 (2018) 9, pp. 959-976

Persistent link: https://www.econbiz.de/10011918717

Changing from a product to a process perspective for service improvements in a manufacturing company

Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40

Persistent link: https://www.econbiz.de/10003943604

Quality 4.0 conceptualisation : an emerging quality management concept for manufacturing industries

Maganga, Deusdedith Pastory; Taifa, Ismail W.R. - In: The TQM journal : the international review of … 35 (2023) 2, pp. 389-413

Purpose Quality 4.0 refers to a modern quality management approach that uses Industry 4.0 technologies, integration and digitalisation. This research explores the current understandings of Quality 4.0 in various publications. The focus is on Quality 4.0 concepts or explanations, available...

Persistent link: https://www.econbiz.de/10014321208

Assessment of quality performance in the Egyptian manufacturing industry

ElMelegy, Ahmed Rashad; AlNajem, Mohamad N.; … - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1365-1394

Persistent link: https://www.econbiz.de/10013537693

Customer loyalty in telecom service sector : the role of service quality and customer commitment

Izogo, Ernest Emeka - In: The TQM journal : the international review of … 29 (2017) 1, pp. 19-36

Persistent link: https://www.econbiz.de/10011648817

Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty

Hartono, Markus; Raharjo, Hendry - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 971-985

Persistent link: https://www.econbiz.de/10011440757

Medical tourism service quality : finally some empirical findings

Noor Hazilah Abd Manaf; Hussin, Husnayati; Jahn Kassim, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1017-1028

Persistent link: https://www.econbiz.de/10011440785

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